Terms & Conditions

Last updated: 12/11/2025

1. Acceptance of Terms

By accessing and using SALAM Exporters services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

SALAM Exporters provides shipping and logistics services, including but not limited to parcel forwarding, assisted purchase, and local delivery services between the UK and Kenya.

3. User Responsibilities

  • Provide accurate shipping and contact information
  • Ensure all items comply with shipping regulations and restrictions
  • Pay all applicable fees and charges in a timely manner
  • Comply with all applicable laws and regulations

4. Prohibited Items

The following items are prohibited and will not be shipped:

  • Hazardous materials and dangerous goods
  • Illegal substances and contraband
  • Perishable items without proper packaging
  • Items restricted by customs regulations
  • Weapons and ammunition

5. Shipping and Delivery

Estimated delivery times are provided as guidelines only. Actual delivery times may vary due to factors beyond our control, including customs clearance, weather conditions, and carrier delays.

6. Liability and Insurance

SALAM Exporters will exercise reasonable care in handling shipments. We recommend purchasing insurance for valuable items. Our liability is limited to the declared value of the shipment or the cost of shipping, whichever is less.

7. Payment Terms

All fees must be paid in full before shipment. Payment methods accepted include credit cards, bank transfers, and other approved payment methods. Prices are subject to change without notice.

8. Refund Policy

Refunds are processed according to our refund policy. Shipping fees are generally non-refundable once a shipment has been processed. Contact our customer service for specific refund inquiries.

9. Changes to Terms

SALAM Exporters reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms & Conditions, please contact us at:

Email: info@salamlogistics.com
Phone: +254 700 123 456
Address: Unit 1-2 Jaswal Building, 3 Gas Street, Leicester, England, LE1 3AX